Clearstep

Support

Have questions about Clearstep? Find answers below or reach out to us directly.

Frequently Asked Questions

How do I get started with Clearstep?

Simply open the app and tap to begin a reflection. There’s no account to create, no settings to configure. Just open and start reflecting.

Is my data private?

Yes, completely. Your reflections are stored only on your device. We don’t have servers that store your data, and we can’t see or access anything you write. Your thoughts stay yours.

Do I need to create an account?

No. Clearstep works without any account or sign-up. Just download and use it.

How do I delete my reflections?

You can delete individual reflections within the app by opening a reflection and selecting the delete option. To delete all your data, simply uninstall the app from your device.

Can I sync my reflections across devices?

Yes. Clearstep automatically syncs your reflections to your iCloud account, so they’re available on all your Apple devices signed into the same Apple ID. Sync happens automatically when you’re connected to the internet.

If you want to disable sync, go to Settings > Apple ID > iCloud on your device and turn off Clearstep.

Is Clearstep a therapy or mental health app?

No. Clearstep is a guided self-reflection tool, not a therapy service or mental health treatment. It’s designed to help you pause and think through what’s on your mind, but it’s not a replacement for professional care.

If you’re struggling with your mental health, please reach out to a qualified healthcare provider. The app includes crisis resources in Settings with links to helplines if you need immediate support.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Find Clearstep and tap it
  5. Tap Cancel Subscription

Your subscription will remain active until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Clearstep purchase
  4. Select the issue and submit your request

The app isn’t working correctly. What should I do?

Try these steps:

  1. Make sure you have the latest version of Clearstep from the App Store
  2. Restart the app by closing it completely and reopening
  3. Restart your device
  4. If the issue persists, contact us at op.apps@outlook.com with details about the problem

What iOS version is required?

Clearstep requires iOS 17.0 or later.

Contact Us

Can’t find what you’re looking for? We’re here to help.

Email: op.apps@outlook.com

We aim to respond to all inquiries within 2 business days.

When contacting us, please include:

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